other

LeanIX GmbH

<div><p>Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Customer Success Engineer you will strive to create an exceptional track record of guiding LeanIX customers together with the Customer Success Manager and aim to represent LeanIX’s technical leadership and to incubate new capabilities to the product. You are self-driven, with strong motivation for finding the right technical solution for the given business context.</p>
<p><strong>Customer Success Engineer - EAM</strong><br><strong>connected remote and based in Boston region, US</strong></p>
<h2>WHAT IS WAITING FOR YOU?</h2>
<ul>
<li>Be a trusted advisor for all technical aspects of our platform, in particular regarding data model configuration, integrations and visualizations</li>
<li>Own the technical communication with our large enterprise customers</li>
<li>Develop sustainable solutions for the customer, in close alignment with our technical SMEs (e.g. for Custom Reports, ServiceNow, AWS, Kubernetes), Product Management &amp; Professional Service team</li>
<li>Manage critical customer communication in close alignment with Customer Success Managers and Support</li>
<li>Proactive, systematic communication with customers to maintain a high customer retention</li>
</ul>
<h2>WHAT ARE WE LOOKING FOR?</h2>
<ul>
<li>Excellent customer focus with a polite, patient, caring, calm and always professional demeanour</li>
<li>Willingness to inspire our customers with great solutions for their challenges and questions</li>
<li>3+ years experience in a similar role, e.g. within a consultant role</li>
<li>Technical background, e.g. in Computer Science or Business Information Systems</li>
<li>Very good level of English, especially technical vocabulary</li>
</ul>
<p>LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.</p>
<p>LeanIX is not just a product, in fact it‘s a <strong>great place to work.</strong> Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.</p>
<p>At LeanIX we have a <strong>Connected Remote Work Mode</strong> which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, <a href="https://www.leanix.net/en/company/career#benefits">CHECK OUT HERE WHAT IS IN FOR YOU! (https://www.leanix.net/en/company/career)</a></p>
<p><em>LeanIX is committed to being an <strong>equal opportunity employer.</strong> Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at <a href="mailto:people@leanix.net">people@leanix.net</a>. You will be treated with the utmost respect and confidentiality.</em> </p>
<p><em>All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.</em></p>
</div>

Customer Success Engineer - EAM (f/m/d)

Hamburg

19 days ago