other

Wolt

<div><section><div><p></p><h2>Company Description</h2></div><div><p>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt is not just a delivery app – we’re a technology company building a commerce platform to seamlessly connect our millions of customers with thousands of merchant and courier partners, in real-time across 23 countries and 250+ cities. Our apps (iOS and Android) have the industry’s highest ratings, largely thanks to our customer-first-mindset, which shows in how we build products and run operations. In June 2022 we officially joined forces with DoorDash. Combined, we have a presence in 27 countries, 23 of which operate with the Wolt brand and app. Wolt and DoorDash continue largely independently, with Wolt’s name, brand, product, technology and team.</p><p><strong>Working in Product Development at Wolt</strong></p><p>At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. </p><p>The behind the scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 40  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.</p><p><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong></p><p>We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</p><p>Join us today to build Wolt together!</p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p>We are looking for a Staff Engineer to join our Support Group and help our Support Funnel and LiveOps teams to succeed. World-class customer service is one of the cornerstones of Wolt. Over the years we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 23 countries in which we operate. </p><p>One of the primary features of the Support Funnel team is building a so-called “Support Layer”, which is a no-code workflow engine that allows people from the operations and support department to build self-service customer flows using UI, without coding.</p><p>On the other side, the LiveOps Team owns the “Support Inbox”. This is a platform that based on heuristics detects potential problems with orders even before those became obvious to a customer. </p><p>As a Staff Engineer at Wolt, you’d own your technological competence with a passion, sharing best practices, mentoring developers, and facilitating their expertise relentlessly. You’ll make sure we scale while maintaining engineering quality and producing uncompromising results from the product vision. </p><p>A concrete challenge that will require your attention as a Staff engineer would be to help the LiveOps team to migrate Support Inbox to an event-driven architecture and optimize the persistence layer. Doing so will lay a foundation for years to come as well as allow us to deploy Support Inbox to new business verticals. Given that the system is operating on a large dataset and has demanding requirements on data consistency, that’s certainly a challenge that will require a holistic look and high engineering skills.</p><p>📍This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup <a href="https://blog.wolt.com/hq/2021/03/23/new-remote-setup-at-wolt-product-work-from-anywhere-in-finland-germany-denmark-estonia/?_gl=1*1spku7f*_ga*MTI0NDgzMTIwNi4xNjU3Njk4NDM4*_ga_CP7Z2F7NFM*MTY2ODUwNDQzOS43NS4xLjE2Njg1MDU2MzcuNDQuMC4w">here</a>. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland, Germany or Sweden.</p></div></section><section><div><p></p><h2>Qualifications</h2></div><div><p>We are looking for someone with a professional background in building complex systems and who has strong experience with<strong> Python or Node.js with Typescript</strong>. A solid understanding of architectural skills, e.g.building distributed applications, will be needed to succeed in this role.</p><p>Our services are up and running in AWS and we use k8s to run our operation workloads so previous experience with these pieces of technology would be a plus.</p></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p>The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!</p><p>The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.</p><p>For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Sandra Weigt (<a href="/cdn-cgi/l/email-protection">[email protected]</a>).</p></div></section></div>

Staff Engineer, Support Group

remote

7 days ago

job-applications-closed