other

Wolt

<div><section><div><p></p><h2>Company Description</h2></div><div><p>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt is not just a delivery app – we’re a technology company building a commerce platform to seamlessly connect our millions of customers with thousands of merchant and courier partners, in real-time across 23 countries and 250+ cities. Our apps (iOS and Android) have the industry’s highest ratings, largely thanks to our customer-first-mindset, which shows in how we build products and run operations. In June 2022 we officially joined forces with DoorDash. Combined, we have a presence in 27 countries, 23 of which operate with the Wolt brand and app. Wolt and DoorDash continue largely independently, with Wolt’s name, brand, product, technology and team.</p><p><strong>Working in Product Development at Wolt</strong></p><p>At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. </p><p>The behind the scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 37 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.</p><p><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong></p><p>We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</p><p>Join us today to build Wolt together!</p><p>#LI-SW1<br>#LI-Hybrid</p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p>In a nutshell, the LiveOps team is building <strong>world-class internal tools for our customer and partner support.</strong> Support is a big deal for us and we will do our best to keep our 20M+ registered customers, 130.000+ courier partners, and 60.000+ restaurant and retail partners happy. LiveOps team is playing a key role in this equation and it takes some real serious work from our dedicated support teams in each of the 23 countries to ensure the satisfaction of those customers and partners </p><p><strong>Be ready to craft tooling that matches the level of quality and love that we dedicate to creating our external solutions! 💙</strong></p><p>The LiveOps team primarily focuses on enabling brilliant customer support in all Wolt markets worldwide by building tools and efficient interfaces to reduce manual work and improve communications. <strong>The team develops core operation tools that boost the efficiency of day-to-day support.</strong> One such tool we’ve recently introduced is automated proactive reach-outs for late orders, which had a tremendous impact on the efficiency of our customer support. At LiveOps, we aim to eliminate inefficiencies and provide the best possible tools to automate common repetitive tasks that our support teams in 23 countries face every minute. All of this helps our operations stay proactive and provide an excellent customer experience! </p><p>The team is now looking for a team lead to make sure we do the right things in the right ways. Your role will be to:</p><ul><li><p>Be <strong>a servant leader and a master of facilitation</strong> while thriving to make the complex simple</p></li><li><p>Make sure the team works sustainably, cultivate personal growth, and coach happy and performing team members </p></li><li><p><strong>Take care of the members of the team</strong>, have regular 1on1s with feedback, goal-setting, and enabling their growth at Wolt 🌱 </p></li><li><p>Facilitate daily and weekly practices and do whatever is needed to help the team succeed. </p></li><li><p><strong>Work closely with Product Lead</strong> to ensure we keep an eye of what’s important and help the team stay focused.</p></li><li><p>There's room for hands-on contributions as well! The team’s stack consists of <strong>Node.js, TypeScript, and React</strong>. An open mind to trying new technologies is also always more than welcome!</p></li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><p>You know what it takes to <strong>develop top-quality software, take care of people, and achieve ambitious goals together</strong>.</p><p>You'll be <strong>an inspirer, facilitator, and enabler for the team</strong> to do what they do best by making personal development plans.</p><p>We expect you to be a good communicator, willing to serve people outside of your team, and <strong>a product-oriented and proactive problem solver</strong> willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. </p></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p>The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!</p><p>If you want to check up on your application or have any further questions about the position you can turn to Talent Acquisition Partner, Sandra Weigt (<a href="/cdn-cgi/l/email-protection#21404f4f400f4b404f44554061564e4d550f424e4c"><span>[email protected]</span></a>) at any given time.</p></div></section></div>

Engineering Team Lead, LiveOps

remote

29 days ago

job-applications-closed