support

ClimatePartner

<div><h1>What you will do</h1><p>Join us in helping companies of all sizes and industries take their own climate action today. We are dedicated to working as a team towards our common goal: improving lives. <br><br>Become a part of our Customer Support team in London where we empower our clients to use the full potential of our software and services to take greater climate action. <br><br>We're seeking an experienced Customer Support Team Lead to lead on the rapid growth of one of ClimatePartner's fastest-expanding departments. This opportunity is initially offered on a 6-month basis but would be relevant for those seeking a temporary contract or a full time role. <br><br>Your goal? Drive performance within the department and maximise the climate impact we have with our clients. You will be leading an already dynamic team of 4 exceptional individuals, with plans to grow the team further in 2024. You will also champion our global expansion efforts, overseeing the transfer of customer accounts from our global offices to the UK. This role is at the centre of propelling productivity and maintaining optimal team performance within our esteemed Customer Support team in the UK.<br><br><em>Team Leading</em><br><em> </em><br></p><ul><li>You will help the team support 100’s of SME clients who use our SAAS software platform to achieve a climate action strategy for their business using our proprietary 5 step approach:</li><li>Carbon footprint measurement (on a corporate and product level)</li><li>Set reduction targets</li><li>Implement reduction initiatives</li><li>Finance climate projects,</li><li>Communicate transparently</li><li>Creatively drive and deliver initiatives to hit our revenue targets for each of our service streams</li><li>Lead the transition of international clients to our team, solidifying our position as the high performing global hub for small to medium-sized clients across ClimatePartner</li><li>Orchestrate the expansion of our Net Zero workshops and other innovative new service lines using client feedback and an entrepreneurial mindset</li><li>Coach and develop the team effectively, through active listening and challenging them to gain confidence and be ambitious with their dreams</li><li>You will report to the commercial director of ClimatePartner UK who will support you to deliver success</li></ul><em> </em><br><em>Client Leadership</em><br><ul><li>Help the team maintain high potential client relationships and acts as the ‘go-to’ person for support on more technical or difficult client calls and projects such as Net Zero workshops</li></ul><br><h1>Who you are</h1><p></p><ul><li>You want to make a positive impact in the climate crisis and believe businesses play a crucial role in helping reduce global warming</li><li>Have experience of being an ambitious leader in a tech-driven customer support department where you have strategically driven productivity and performance</li><li>Believe team development is the key to success, and therefore coach and foster growth in each individual team member </li><li>Champion diversity, equity, inclusion, and belonging within the team</li></ul><br><h1>Why you should join us</h1><p></p><ul><li>30-days holiday, plus public holidays - we believe well rested team members perform better</li><li>Generous paid gender-neutral parental leave</li><li>Generous sick leave policy - we believe mental health is as important as physical health</li><li>Flexible working hours </li><li>Hybrid working </li><li>Cycle-to-work and EV leasing schemes</li><li>Volunteering days</li></ul>Salary is competitive and dependent on experience.<br><h1>How to apply</h1><p>Simply click the application button to apply to this position. Make sure that you include the following documents in English:<br><br></p><ul><li>your latest CV</li><li>a cover letter (specifying why you want to work in this role for ClimatePartner)</li></ul>Have any questions? Feel free to contact <strong>Michelle Britton-Leonard</strong> (jobs@climatepartner.com) from ClimatePartner UK.<br><br>Creating an inclusive environment is important to us. We provide equal opportunities to all qualified applicants without regard to any aspect which makes them unique. If you need any reasonable adjustments to make the application process accessible for you, we’ll do our best to accommodate you.<br><br>Find out more about working at ClimatePartner and see all our current job openings at climatepartner.com/career.<br><br>We look forward to your application!</div>

Customer Support Team Lead (6 Month Contract)

20 days ago