management

Wolt

<div><section><div><p></p><h2>Company Description</h2></div><div><p>Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.<br> <br> <strong>So, why work at Wolt?</strong><br> <br> <strong>At Wolt, We’re About Getting Things Done.</strong><br> <br> You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.<br> <br> We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.</p><p> </p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p>As part of our Onboarding Operations team, the Retail Onboarding Team Lead plays a key role in ensuring that our Retail partners are seamlessly and efficiently onboarded onto the Wolt platform. Reporting to the Country Lead Onboarding Operations, you will lead a dynamic team focused on onboarding new Retail partners while driving continuous process improvements and collaborating cross-functionally to ensure high-quality results.</p><p>The ideal candidate has a mix of leadership, operational, and onboarding experience, combined with a proactive, problem-solving approach to lead the team to success. If you are passionate about operational excellence, love working with data, and enjoy driving cross-functional projects, this role is for you.<br> </p><ul><li><p>Team Leadership: Manage a team of 7 people, ensuring the seamless onboarding of Retail partners, focusing on quality, efficiency, and adherence to regulations.</p></li><li><p>Drive Retail Onboarding: Ensure timely onboarding of Retail partners and maintain high-quality standards. Be responsible for meeting KPIs while maintaining excellent customer experiences.</p></li><li><p>Process Optimization: Continuously improve and streamline onboarding processes, particularly for large product assortments (e.g. supermarkets) and grocery partners, to increase efficiency and reduce operational bottlenecks.</p></li><li><p>Cross-Functional Projects: Collaborate with Product, Sales, and Account Management teams on projects aimed at improving the Retail onboarding process and overall operational excellence.</p></li><li><p>Retail Onboarding Advocate: Act as the main point of contact (POC) for the Retail department, representing Retail Onboarding in discussions about product changes and other key decisions.</p></li><li><p>KPI Monitoring: Set, track, and analyze KPIs to ensure optimal team performance </p></li><li><p>Data Quality Focus: Ensure data accuracy and quality, especially in relation to large product assortments in the supermarket and grocery segments, ensuring that all product information is reliable, up to date, and complete.</p></li><li><p>LMIV Expertise: Become an expert in LMIV (Lebensmittelinformationsverordnung) regulations, ensuring that all processes, particularly in grocery and supermarket onboarding, comply with these legal standards.</p></li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><ul><li><p>Leadership Experience: Minimum of 3 years of leadership experience, ideally with a focus on change management and team leadership.</p></li><li><p>You are fluent in German (B2+) and English</p></li><li><p>Work Experience: 3-5 years of relevant work experience, preferably in a marketplace, e-commerce, or similar fast-paced environment operational leadership role.</p></li><li><p>Onboarding Experience: Experience in onboarding processes is highly desirable.</p></li><li><p>Educational Background: A bachelor’s degree in Business, Economics, Engineering or a related field.</p></li><li><p>Analytical Skills: Strong analytical capabilities to monitor KPIs, assess team performance, and drive improvements using data-driven insights.</p></li><li><p>Communication Skills: Excellent interpersonal and communication skills for effective cross-functional collaboration and stakeholder management.</p></li><li><p>Detail-Oriented: Strong attention to detail, with the ability to maintain high-quality standards in all onboarding processes.</p></li><li><p>Proactive and Ownership Mindset: Ability to work in a fast-paced environment, proactively identify areas for improvement, and drive changes independently.</p></li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p><strong>What we offer:</strong></p><ul><li>A key role in shaping the Retail Onboarding operations at Wolt.</li><li><p>A fast-growing and dynamic environment with opportunities for career growth in the retail and e-commerce sectors.</p></li><li><p>Attractive salary package and benefits.</p></li><li><p>Discounts on Wolt orders.</p></li><li><p>Comprehensive internal education and training.</p></li><li><p>Flexible working hours and 30 days of paid vacation.</p></li></ul></div></section></div>

Retail Onboarding Lead m/f/x