management

Project A Ventures

<div><h2><strong>About the Job</strong></h2> <p>We’re looking for a motivated Team Lead of Operations (m/f/d) to join one of our portfolio companies and support its operation strategies. In your day-to-day work, you’ll ensure that our portfolio company’s business-critical services are optimised and get the opportunity to contribute to various projects.</p> <p>Founded in 2021, the company is a trailblazing supply chain platform that has redefined the way large construction material orders are sourced, distributed, and financed. The company is on a mission to unlock the vast potential of cross-border supply for the Western Market by providing access to high-quality construction materials at a global scale through their innovative platform. Since its launch in January 2022, the company has successfully served hundreds of companies and generated exponential growth toward profitability.</p> <p>The company’s distinct competitive advantage lies in its ability to organise the supply chain through digital innovation. By eliminating middlemen and embracing tech-first and AI, it creates a seamless connection between suppliers and buyers. Its proprietary platform technology not only facilitates supply and demand matching but also offers a comprehensive suite of services, including cloud inventory management, fulfilment solutions, and fintech capabilities.</p> <p>Since its inception, the company has been at the forefront of construction material management, helping companies access high-quality materials efficiently and cost-effectively. The platform provides a user-friendly experience that empowers businesses to thrive. The company counts 75+ FTEs located across Germany (Berlin HQ), China, and India. The company is on track to achieve profitability and generated triple digits million GMV.</p> <h2><strong>In this role, you’ll:</strong></h2> <ul> <li>Be the referent for all post-sales customer-related topics.</li> <li>Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives.</li> <li>Develop and implement scalable processes.</li> <li>Identify opportunities to improve the customer experience, increase retention, and generate additional post-sales revenue streams</li> <li>Lead and mentor a team of 2 operations managers, providing coaching, support, and professional development opportunities.</li> <li>Work with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives.</li> </ul> <h2><strong>Your Profile</strong></h2> <ul> <li>You possess a Bachelor's degree or Master's degree in Business or a related field</li> <li>You have excellent communication skills in both German and English.</li> <li>You thrive in high-pressure environments and enjoy tackling crisis management and firefighting tasks.</li> <li>You excel in data analysis and process optimisation, continually seeking ways to improve operations and customer satisfaction.</li> <li>You possess strong problem-solving skills, allowing you to navigate complex challenges effectively.</li> <li>Ideally, you have experience with Salesforce, enhancing your ability to manage customer relationships and operations efficiently.</li> <li>You bring 3-5 years of experience in customer service, operations, or account management, demonstrating your capability in these fields.</li> <li>You have a proven track record of leading a team, showcasing your leadership and team management abilities.</li> </ul> <p>Please note that we are looking for support in the <strong>Berlin</strong> office of our portfolio company. Eligibility to work within the EU is required as well.</p> <h2><strong>Benefits and Perks</strong></h2> <ul> <li>A role to fulfil with entrepreneurial freedom and a pre-validated business model to push to the next level</li> <li>An experienced founding team (three companies, 2 exits)</li> <li>A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company</li> <li>Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts</li> <li>Beautiful office spaces, HQ in the centre of Berlin, multiple global locations</li> </ul> <p>Apply below and become a part of our success story!</p> <h2>Our Commitment to Diversity and Inclusion</h2> <p><em>Project A is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.</em></p></div>

Team Lead Operations (m/f/d)

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