support

Hornetsecurity

<div><p>Are you passionate about technology and driven to combat cybercrime? Join <strong>Hornetsecurity</strong>, a leading international <strong>cybersecurity</strong> company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in <strong>Cebu</strong> (IT Park) and are looking for dedicated <strong>Technical Support Specialists</strong> (m/f/d) to join our team and help us safeguard businesses from cyber risks!</p> <p>If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you!</p> <h2>Tasks</h2> <ul> <li>You will diagnose and resolve our corporate clients’ technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements.</li> <li>You build personal customer relationships and focus on offering an awesome customer experience.</li> <li>You escalate issues to our development team and co-ordinate such issues until they are solved.</li> <li>You convey customer feedback to product development staff.</li> <li>You keep customers informed on how and when issues are resolved.</li> <li>You interact with other teams to provide a comprehensive and high-quality support.</li> <li>You help in user education.</li> </ul> <h2>Requirements</h2> <ul> <li>You have excellent logical, analytical and problem-solving skills.</li> <li>You possess good customer etiquette and the ability to manage high profile customers well under pressure.</li> <li>You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.</li> <li>You have a good understanding of basic networking protocols.</li> <li>You possess excellent English communication skills, both written and verbal. Any other language is a plus.</li> <li>You are a quick learner and self-starter.</li> </ul> <p>Bonus Skills (you get plus points)</p> <ul> <li>Knowledge/experience with Hyper-V and/or VMware virtualization platforms.</li> <li>Experience as a network/system administrator or Technical Support representative.</li> <li>Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).</li> <li>Knowledge/experience with Microsoft VSS.</li> </ul> <h2>Benefits</h2> <ul> <li>Free space for innovation and independent action in a fast-growing international company with a promising future.</li> <li>Short decision paths and flat hierarchies in an open work atmosphere.</li> <li>Personal and professional development opportunities.</li> <li>No dress code – you can come to work as you like.</li> </ul> <p>Do you want to help us shape the <strong>future of Cyber Security</strong>? We look forward to receiving your application!</p></div>