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EcoFlow

<h2>About our company</h2>Power a New WorldOUR VISIONThe world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.OUR MISSION To lead as a reliable and trusted energy companion for families and individuals around the world. We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.How It All Started In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices. <h2>Who are we? </h2>We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote,and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World!<h2> </h2><h2>Key Tasks and Responsibilities</h2>1. Responsible for handling inboundcalls from EcoFlow endconsumers of expandable home battery solution products;2. Handling customer support and technical-support related questions of customers and partners;3. Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer;4. Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures;5. Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction;6. Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures;7. Ensure compliance to customer Data Privacy and Security Policy;8. Communicate positively with team members, customers, and other partners. <h2>Skills / Attributes Required</h2>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Technical1. Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)2. Computer knowledge including Social Media platforms and Internet3. Technically savvy4. Zendesk (or similar CRM platform)Behavioral1. Customer Care experience at least 6 months;2. Excellent written and verbal communication, positive and enthusiastic personality and approach to work;3. Ability to take right decisions, strong sense of ownership and accountability;4. Organized, accurate, with ability to multi-task, ability to apply creativity to resolving problems;5. Willing to learn new skills and grow with the companyQualifications [EDUCATION and/or EXPERIENCE]1. Vocational training or bachelor's degree or higher in the field of electronics or electics2. Previous experience in SSC/BPO and Customer Service is a plus3. With or without professional experience in pre and post sales technical support / FAE / training.Languages1. Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels;2. German native speaker. <h2>Are you one of us? </h2>EFers from different cultures, races, genders, religions, color, nationality, sexual orientation, age, marital status or disability and backgrounds gather at EcoFlow to form a diversified community. We offer equal opportunities for all EFers and favorably encourage understanding, respect, and acceptance of differences. With that, we are able to build a successful, diverse, and inclusive team.To the fullest extent possible, we will enhance information transparency; we encourage trial and error; we support free expression of ideas and opinions, and promote team collaboration and sharing of information; we learn new things without any prejudice; and we are always prepared to accept new changes and a new future.Everyone is equal at EcoFlow, not differentiated by position. Any ideas that may help solve a problem should be communicated, regardless of rank, age, or level of expertise. Any thoughtful suggestions are appreciated, whether or not it is in your scope of responsibility.Connect with us!

(Junior) Technical Service Representative

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