support

Flink

<div><section><div><p></p><h2>Company Description</h2></div><div><p>Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. </p><p>Flink launched in February 2021 and already operates in more than 80 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala and Bond and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.</p></div></section><section><div><p></p><h2>Job Description</h2></div><div><ul><li>Be a part of the IT team providing 1st and 2nd line support for all users across Flink from our HQ team to our Hubs. </li><li>Handle all the onboarding and offboarding, this will include preparing access to all platforms and preparation of devices (both Windows and Apple) across all employees and all Flink locations</li><li>Manage our hardware inventory, tracking of devices, and spend across multiple sources</li><li>Monitor all incoming incidents and requests (Jira Service Management) and excel first response and resolution time. </li><li>Ensure that the right users have access to the right platforms</li><li>Support and monitor the performance of our network infrastructure</li><li>Support, where needed, the setting up of IT equipment within our hubs</li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><ul><li>Bachelor's Degree in Science, Computer Science, Computer Engineering, or similar</li><li>2+ years working in IT support, ideally being responsible for 1st and 2nd line support to internal users</li><li>Experience supporting users located across multiple offices and locations</li><li>Have supported users across both Mac and Windows, understanding the key issues that are faced across both</li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><ul><li>26 days of vacation, +1 day every year up to a maximum of 30 days;</li><li>A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers;</li><li>A cool discount on your Urban Sports Club membership</li><li>Attractive company pension options;</li><li>Unlimited access to an e-learning and development platform, MyAcademy, including online German courses;</li><li>Online discounts with Corporate Benefits and Future Bens;</li><li>A cool discount off your personal Flink orders; be the first to test out new products!</li><li>A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance.</li></ul><p><em><em><em><em><em><em><em><em><em><em><em>It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.</em></em></em></em></em></em></em></em></em></em></em></p></div></section></div>

IT Support Specialist (m/f/d)

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