dev-ops

Bosch Group

<div><section><div><p></p><h2>Unternehmensbeschreibung</h2></div><div><p>At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. </p><p>Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals also have expertise in areas such as Technical and IT, Customer Care, Production Support, and other services. </p><p>Our responsibility goes far beyond business. We are independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. </p><p>Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. </p><p><strong>Work #LikeABosch</strong> </p></div></section><section><div><p></p><h2>Stellenbeschreibung</h2></div><div><ul><li>Be the go-to expert for all things related to FSL within the Salesforce ecosystem. </li><li>Configure and optimize FSL components, including work orders, service appointments, scheduling, and dispatching. </li><li>Collaborate with stakeholders to define and implement FSL best practices and ensure alignment with business processes. </li><li>Troubleshoot and resolve complex FSL-related issues and provide technical guidance. </li><li>Provide training and support to Salesforce users, ensuring they can effectively use the platform and FSL features. </li><li>Stay current with Salesforce and FSL updates, releases, and best practices. </li><li>Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards </li><li>Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights </li><li>Maintain overall system configuration and adhere to change control protocols </li><li>Ensure that documentation as per processes, policies, application configuration, and help related materials are maintained and up to date </li><li>Manage the Salesforce ORG to ensure data integrity, security, and daily basic audits </li><li>Manage mass imports and exports of data </li><li>Provide high quality support via ticket system </li><li>Help with deployments (in a GitHub environment via the use of Visual Studio Code) and work with the team towards continuous integration. </li><li>Provide high-quality support to users with tasks and problem-solving technical inquiries via ticket system and email. </li><li>User creation, deactivation, and login assistance. </li><li>Support End Users to clean, manipulate, and update data, using Excel, SOQL, Import Wizard and Workbench. </li><li>Support End Users to create and update reports and dashboards following best practices. </li><li>Customization of declarative components such as fields, page layouts, list views and queues, while adhering to change control protocols. </li><li>Ensure compliance with data security, privacy, and regulatory requirements.<strong> </strong></li></ul></div></section><section><div><p></p><h2>Qualifikationen</h2></div><div><p><strong>Experience</strong></p><p> </p><ul><li>At least 24 months of experience performing Salesforce Administrator tasks, Salesforce.com Admin (ADM201) certification required (App Builder certification will be a plus). </li><li>Experience creating clear and concise documentation that is maintained and archived. </li><li>Extensive experience in creating complex Flows. </li><li>Experience with the creation of Approval Processes and Validation Rules </li><li>Experience handling change requests and evaluating efforts necessary </li><li>Configuration Auditing: has experience ensuring a Salesforce system is compliant required quality measures. </li></ul><p> </p><p><strong>Knowledge:</strong></p><ul><li>Knowledgeable and exposure of logical constructions in problem solving code syntax and formula creation.</li><li>Knowledge of CRM best practices, Salesforce objects and the relationships between them. </li><li>Salesforce status accounting – ownership of information such as data storage, government limits. </li><li>Familiarity with VS Code and Dev Ops Centre is a plus. </li></ul><p><strong>Skills: </strong></p><ul><li>Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins). </li><li>Excellent communication and interpersonal skills. </li><li>Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. </li><li>Well-versed in agile methodology / processes. </li><li>Capabilities in troubleshooting and fixing system. </li></ul><p><strong>Certifiaction</strong>:</p><ul><li>Salesforce Field Service Lightning certification or equivalent experience. </li></ul><p><strong>Education: </strong></p><ul><li>Bachelor</li></ul><p><strong>Languages:</strong></p><ul><li>Professional Speaking abilities in English having German will be plus </li><li>Analytical business process development skills and problem-solving skills. </li></ul></div></section><section><div><p></p><h2>Zusätzliche Informationen</h2></div><div><p>Please let us know your salary expectation and earliest starting date.</p><p>HR contact person:<br> Miss Zaria Afzal</p></div></section></div>

Senior Salesforce Administrator and FSL Expert (m/f/d)

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