support

Wolt

<div><section><div><p></p><h2>Company Description</h2></div><div><p><em>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. </em></p><p><em><strong>So, why work at Wolt?</strong></em></p><p><em>At Wolt, we’re about getting things done.<br> You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.<br> We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.</em></p><p><em><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong></em></p><p><em>We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</em></p><p><em>Join us today to build Wolt together.</em></p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p>We are seeking a highly motivated and organized individual to join our team as a Payroll Support Team Lead. In this role, you will be responsible for leading a team that addresses employee tickets, completes earnings certificates, and delivers payslips to employees. The ideal candidate will possess strong customer service skills, attention to detail, and a commitment to continuous improvement initiatives.</p><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Team Leadership:</strong></p><ul><li><p>Lead and supervise the Payroll Support team, providing guidance, support, and coaching to team members.</p></li><li><p>Foster a positive and collaborative team culture that values open communication and continuous learning.</p></li></ul></li><li><p><strong>Customer Service:</strong></p><ul><li><p>Ensure timely and accurate resolution of employee tickets related to payroll queries.</p></li><li><p>Uphold a high standard of customer service, addressing employee inquiries with professionalism and efficiency.</p></li><li><p>Collaborate with other departments to resolve complex payroll issues and enhance overall employee satisfaction.</p></li></ul></li><li><p><strong>Earnings Certificates and Payslip Processing:</strong></p><ul><li><p>Oversee the timely completion of earnings certificates and distribution of payslips to employees.</p></li><li><p>Implement and maintain best practices for efficient and error-free processing of earnings certificates and payslips.</p></li></ul></li><li><p><strong>Process Improvement:</strong></p><ul><li><p>Identify opportunities for process improvement within the Payroll Support function.</p></li><li><p>Collaborate with cross-functional teams to implement continuous improvement initiatives aimed at enhancing service delivery and efficiency.</p></li></ul></li><li><p><strong>Quality Assurance:</strong></p><ul><li><p>Conduct regular quality checks to ensure accuracy and compliance with payroll regulations.</p></li><li><p>Implement corrective actions and provide training to team members as needed.</p></li></ul></li><li><p><strong>Reporting and Analysis:</strong></p><ul><li><p>Generate regular reports on the performance of the Payroll Support team.</p></li><li><p>Analyze data to identify trends, address issues, and make data-driven recommendations for improvement.</p></li></ul></li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><ul><li><p>Bachelor's degree in Business Administration, Human Resources, Finance, or a related field.</p></li><li><p>Proven experience in payroll administration or related roles.</p></li><li><p>Previous leadership or supervisory experience preferred.</p></li><li><p>Strong knowledge of payroll processes, regulations, and compliance.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Detail-oriented with a focus on accuracy and quality.</p></li><li><p>Ability to thrive in a fast-paced and dynamic work environment.</p></li><li><p>Proficiency in payroll software and Microsoft Office Suite.</p></li><li><p>Fluency in German and English is a must. </p></li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p><strong>If you are a dedicated professional with a passion for payroll support, team leadership, and continuous improvement, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our organization while enhancing the employee experience.</strong></p><p>If you have any further questions about the position, you can turn to:</p><p>Orsi Kocsis, Senior Talent Acquisition Partner - <a href="/cdn-cgi/l/email-protection">[email protected]</a></p><p>Please note that <strong>we do not accept applications sent by mail</strong>. You should submit your application through our careers website!</p></div></section></div>

Payroll Support Team Lead

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