support

SoSafe GmbH

<div>The error is in the detail - detective work and troubleshooting have always been part of your passion? You are fit in IT topics, "browser cache", "debug mode" or "domain" are no foreign words for you? You enjoy helping customers as an Expert:in with challenges with our learning platform? At the same time, you want to make the Internet a little bit safer and gain a foothold in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should read on! Your mission <ul> <li>You support and advise our customers with support requests</li> <li>Support our implementation team in the technical setup of our awareness platform (SaaS tool) for customers</li> <li>You are responsible for investigating possible causes of errors and initiating troubleshooting in cooperation with our product team.</li> <li>You will play a key role in the continuous improvement of our product by implementing proactive support measures.</li> <li>You will use your knowledge of our product to continuously develop our database of support articles and instructions for our users.</li> </ul> Your profile <ul> <li>You have a strong customer focus, an eye for detail and quality awareness</li> <li>You have a certain affinity for IT</li> <li>You have completed an apprenticeship in the IT field, a university bachelor's degree or a comparable qualification - even career changers will find a place with us.</li> <li>As an expert in our product, you can become a part of our product development in the long term</li> <li>You have very good German and English skills</li> <li>You are ambitious, motivated and performance-oriented - and you like to tackle things directly</li> <li>You can keep a lot of balls in the air at the same time and do not get into a hectic situation even in sometimes stressful situations.</li> <li>You are a team player and open-minded for a (currently unfortunately only virtual) after-work drink</li> </ul> Why Us? At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth. What we offer Work-Life Balance: <ul> <li>Flexible hours</li> <li>33 vacation days</li> <li>Daycare Support</li> </ul> Mobility Support: <ul> <li>Public Transport Subsidy</li> <li>Swapfiets</li> <li>EuroRad</li> <li>Free Parking at HQ</li> </ul> Work Environment: <ul> <li>State-of-the-art tech</li> <li>Annual company off-site</li> <li>Networking events</li> <li>Dog Friendly HQ</li> </ul> Healthcare: <ul> <li>OpenUp</li> <li>Fitness First</li> </ul> Other Perks: <ul> <li>Company Pension Scheme</li> <li>Corporate Discounts</li> <li>Referral Bonus</li> <li>Learning &amp; Development Allowance</li> </ul> About us As a Cyber Security Hero at SoSafe, you make the world a little better: Our Awareness Platform helps over 1,000 organizations build up their human firewall, thereby protecting themselves against costly cyberattacks. SoSafe is one of the fastest growing tech companies, and is already a leading provider of security awareness solutions in Europe. Backed by strong VC funding, we are looking for more motivated team players who will assist us with our ambitious mission. Are you interested in being a part of this exciting journey? Apply now!</div>

Customer Support Engineer (m/f/d)

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