support

ABOUT YOU

<div><section><div><p></p><h2>Job Description</h2></div><div><p>We are looking for a skilled <strong>Support Desk Manager (SaaS) / Team Lead</strong> <strong>(m/f/d)</strong> to join our team onsite in Hamburg or <strong>remotely</strong> within the EU.</p><p>Our Tech Department is the heart of SCAYLE, driven by the passion to develop the best infrastructure &amp; applications. You will work on high-scalable products on a cloud-based infrastructure and collaborate with developers who constantly challenge themselves to raise the bar of what is “state of the art” technology.<br> As the <strong>Support Desk Manager</strong>, you will play a pivotal role in managing and guiding our core investigation team. You will be responsible for building and leading a first-line support team while also providing second-level support to our customers. </p><p><strong>Challenges the team will be working on:</strong></p><p> </p><ul><li>Continuously upgrading customer support to align with emerging tech trends and evolving customer needs.</li><li>Building and maintaining a skilled, cohesive, and adaptable support team in a dynamic e-commerce landscape.</li></ul><p><strong>What you will do:</strong></p><p> </p><ul><li>You'll be in charge of the main team that figures out tough problems, making sure they solve them well and quickly.</li><li>Help customers with more complicated issues, giving them great service and solutions.</li><li>Set up and lead a team that helps customers first, creating rules and ways to make sure they get good help fast.</li><li>Make sure the whole support team is doing a great job, following our rules, and keeping our customers happy.</li><li>Work with other teams at Scayle to make our support even better and keep our customers smiling.</li><li>Use your skills in tech support to come up with new and better ways to solve problems and make things better.</li></ul><p><strong>Who you are:</strong></p><ul><li>You have a track record of leading teams in customer support or service, especially in a SaaS (Software as a Service) environment.</li><li>Experience in setting up and managing a customer support team.</li><li>Strong technical skills with direct experience in providing tech support.</li><li>Excellent at solving problems, especially when it comes to complex issues from customers.</li><li>Great at communicating and building strong relationships with team members.</li><li>Currently in a leadership role, overseeing a team of engineers.</li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p><strong>Benefits</strong></p><ul><li>Grow together with one of the fastest growing eCommerce companies in Europe</li><li>Flexible working times</li><li>40% discount on our online shop</li><li>Fresh fruits + drinks everywhere</li><li>Language courses (German &amp; English)</li><li>Free sports courses &amp; reduced price for gym membership</li><li>Subsidized public transportation ticket</li><li>Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage</li><li>State-of-the-art tech stack running on AWS</li><li>Modern office in the city center of Hamburg</li><li>International working environment and English as company language</li><li>Company flats (subject to availability)</li><li>Agile work environment (<a href="https://corporate.aboutyou.de/de/move#hero">MOVE</a>) and cross-functional teams</li><li>Free access to Germany’s greatest developer conference <a href="https://www.codetalks.de/">code.talks</a></li><li>Company pension scheme</li><li>Help in relocation and VISA process</li></ul><p>*Please find free fruits, drinks and coffee in our lovely Hamburg Office / HQ</p><p> </p><p><strong>YOU ARE THE CORE OF ABOUT YOU. </strong><br> We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.<br> </p><p>We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.</p></div></section></div>

Support Desk Manager (SaaS) / Team Lead (m/f/d)

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