support

Wolt

<div><section><div><p></p><h2>Company Description</h2></div><div><p>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.</p><p><strong>So, why work at Wolt?</strong></p><p>At Wolt, we’re about getting things done.</p><p>You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.</p><p>We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.</p><p><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong></p><p>We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</p><p><strong>Join us today to build Wolt together.</strong></p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p>As a result of Wolt’s rapid expansion, we look for a Partner Operations Associate (m/w/d) who will help our restaurant partners succeed. As a Partner Operations team member, you will support our existing restaurant partners, help them solve problems and answer their queries. You will interact on a day to day basis with our restaurant partners, look after them, and make sure they are set up for success at Wolt!</p><p><strong>You’re excited about this opportunity because you will...</strong></p><ul><li>Maximise our restaurant partners’ opportunity for success, by solving their operational requests.</li><li>Manage dashboards to ensure a structured and quick response to our restaurant partners.</li><li>Use data to reactively contact restaurant partners in order to improve their performance.</li><li>Assist the Partner Operations team in handling more complex support tickets. </li><li>Enhance the experience for merchants, offer day-to-day support and improve the speed and efficiency of the resolution of operational requests.</li><li>Assist the Restaurant team with other ad-hoc tasks.</li></ul><p><strong>What we offer</strong></p><ul><li>Cool office in Berlin</li><li>Independent work in a dynamic, international team</li><li>A fast-growing tech company with many career opportunities </li><li>Attractive salary package </li><li>Discount on Wolt orders</li><li>Modern work equipment</li><li>Various soft drinks, coffee, and fruits in the office</li><li>Urban Sports Club membership subsidy</li><li>Weekly all-hands meetings and regular team events</li><li>Flexible working hours policy + 30 days of paid vacation</li><li>Subsidized Deutschlandticket (Germany Train Ticket) </li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><ul><li><strong>Fluency in German and English.</strong></li><li>Experience from a previous support, administration, or account management role.</li><li>Strong communication skills and interpersonal skills, with the ability to manage expectations and deal effectively with many customers on a daily basis.</li><li>Previous experience in the restaurant industry is a plus. </li><li>You are structured, precise and service-oriented.</li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!</p><p><em>Please note that we do not accept applications sent by mail. You should submit your application through our careers website.</em></p></div></section></div>

Partner Operations Associate - B2B Support (m/w/d)

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