backend

LeanIX GmbH

<div>Senior Customer Success Engineer - VSM - (f/m/d) Job Overview We are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients to leverage our state-of-the-art technical capabilities for optimal success. You will be responsible for driving the adoption of the Value Stream Management product in close collaboration with our customers. This includes developing and implementing innovative solutions to bridge the gaps between our product and the customer DevOps landscape to ensure customer success. You will collaborate with cross-functional teams, including product managers, engineers, and business analysts, to ensure the product delivers exceptional value to our clients. Additionally, you will act as a trusted advisor and mentor for both internal and external stakeholders. WHAT IS WAITING FOR YOU? <ul> <li>Trusted advisor: Engage with clients to fully understand their requirements, pain points, and objectives for the Value Stream Management product. Serve as the subject matter expert and act as a trusted advisor for our enterprise customers, including C-level contacts, enabling the team to make informed decisions and ensure a successful product adoption.</li> <li>Develop, implement, and support solutions: Design, develop, and validate scalable and innovative solutions that address client requirements, improve efficiency, and maximize the value of the product. Guide the implementation of the Value Stream Management product based on customer feedback, providing post-implementation support and ensuring continuous improvement.</li> <li>Collaborate with cross-functional teams: Work closely with product managers, engineers and other stakeholders to guide the development of the Value Stream Management product based on customer feedback.</li> <li>Documentation: Create and maintain comprehensive documentation, including solution architecture, design specifications, and user guides.</li> <li>Mentor and guide: Mentor and guide junior team members, fostering their growth and development.</li> </ul> WHAT ARE WE LOOKING FOR? <ul> <li>Bachelor's or Master's degree in computer science, engineering, or a related field</li> <li>5+ years of experience in a consulting or advisory position as a solution architect, software developer, or a similar role</li> <li>3+ years of experience in value stream management, s ystems integration, public cloud environments or container management</li> <li>Excellent problem-solving, analytical, and communication skills</li> <li>Ability to work both independently and collaboratively in a fast-paced environment</li> </ul> LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 1.000+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management. LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (500+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy. At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, <a href="https://www.leanix.net/en/company/career#benefits">CHECK OUT HERE WHAT IS IN FOR YOU! (https://www.leanix.net/en/company/career)</a> LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at <a href="mailto:jobs@leanix.net">jobs@leanix.net</a>. You will be treated with the utmost respect and confidentiality. All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.</div>

Senior Customer Success Engineer - (VSM) - (f/m/d)

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