management

Avaloq

<div><section><div><p></p><h2>Company Description</h2></div><div><p>Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.<br> We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.</p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p><strong>The Service Case Managers (SCM)</strong> are accountable to ensure seamlessly efficient and effective end-to-end provision of Client services. They coordinate underlying delivery units in order to resolve Major Incidents and Problems that affect the Client services.</p><ul><li>To ensure the effective and efficient management of all aspects of service delivery towards the clients in strict and structured collaboration with the internal stakeholder, respecting the agreed communication process, SLA in place, established security policies, published processes and Global Strategy.</li><li>To coordinate with the operational units the escalations, incidents and root cause analysis. Liaise with Architects and relevant third parties to ensure that non-functional requirements are captured and implemented in the solution (performance, capacity, availability, operations, scheduling, automation,…).</li><li>Support projects by providing specific service delivery requirements during design and build phase.</li><li>Support Service Managers in defining Service Level Agreements for the services under the responsibility of the SDM and report relevant incidents and service failures to Service Managers.</li><li>Ensure and coordinate service restoration in case of major incidents, identify root cause and implement remedial actions for prevention and avoidance of incidents (Problem Management)</li><li>Facilitate continuous improvement of services effectiveness and efficiency.<br> </li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><ul><li>Experience in understanding solution design documents and in identifying service components</li><li>At least 12 years in IT and at least 5 years in a management position</li><li>Excellent analytical, problem-solving and synthesizing skills;</li><li>Strong in communication, able to relate to internal and external stakeholders at all levels</li><li>Fluent English both written and spoken is a must</li></ul><p><strong>You will get extra points for the following</strong></p><ul><li>ITIL Foundation certificate</li><li>Knowledge of container and open-shift architecture</li><li>Experience in Service Delivery role with expertise in Incident, Problem and Change management</li><li>University degree (Bachelor, Master or PhD) in Computer Science/Physics/Engineering/Mathematics</li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p>We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. <br> In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. <br> We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. <br> Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. </p></div></section></div>

Service Case Manager

Es werden keine Bewerbungen mehr angenommen.