management

Trade Republic Bank GmbH

<div><h2>DESTINATION FOR GREAT TALENT</h2> <p>At Trade Republic, we are on a mission to democratize wealth. We set up millions of Europeans for wealth with fast, easy, and free access to capital markets. With over one million customers we are one of the largest savings platforms in Europe, with users holding over €6 billion on our platform. </p> <p>We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for everyone across Europe to put money to work.</p> <h2></h2> <p>ABOUT THE TEAM</p> <p>Support our customers in building their wealth: In the Customer Service Team, we see it as our job to stand by Trade Republic's customers at all times and accompany them on their journey. Our work stands for empathy, knowledge and advice. We work with trust to provide the highest standard of support. By listening to our users, we can improve our product and provide the best possible service. Our daily work is instrumental in moving one step closer to achieving our mission: Democratizing Prosperity and Closing the Pension Gap.</p> <h2></h2> <p>WHAT YOU’LL BE DOING</p> <ul> <li>Lead a team of 3 individual contributors and ensure high team engagement likewise thorough workload management across all team members</li> <li>Ensure the implementation and maintenance of WFM tools to support the team's daily operations and to foster a high degree of automation in data management.</li> <li>Ensure the development of work schedules that align with the business demands, taking into account the available resources, skills and workload. Track employee attendance, manage time-off requests, and ensure compliance with labor laws and company policies.</li> <li>Predict future workload and demands for workforce. Plan for the required workforce capacity to meet future expectations of workload and output.</li> <li>Analyze the current workforce to determine the number of employees needed in various roles and their qualifications. Maintain a skill matrix to match employees’ skills with the workload requirements. Assess and ensure that the workforce has the necessary language skills if it’s relevant to the job.</li> <li>Establish and maintain a stringent Real-Time Monitoring which includes live tracking of ongoing workforce performance, addressing workload issues as they arise in real time and consult our individual team leads to make the right decisions.</li> <li>Assign tasks to employees based on their skills and qualifications as maintained in the skill matrix. Continuously optimize workload distribution for improved efficiency and productivity.</li> <li>Drive continuous process development to align with organizational goals and industry best practices.</li> <li>Develop and manage budgets related to workforce management and monitor labor costs, incl. overtime and additional staffing expenses.</li> <li>Generate regular reports on workforce performance, scheduling adherence, and other relevant metrics.Provide recommendations for adjustments and improvements based on data analysis.</li> </ul> <h2>WHAT WE'RE LOOKING FOR</h2> <ul> <li>A minimum experience of 3 years in Workforce Management is essential. Prior experience in roles involving staffing, scheduling, forecasting, and real-time monitoring is highly valuable.</li> <li>Experience in managing and developing inhouse teams or experience in the coordination of external teams is a plus. Furthermore, the talent for leadership is expressed by an effective communication style with peers and direct reports.</li> <li>Proficiency in WFM software and tools is crucial. Familiarity with workforce management software, scheduling software, and data analytics tools is often required</li> <li>Strong analytical and problem-solving skills are necessary for forecasting demand, analyzing data, and making data-driven decisions to optimize workforce operations.</li> <li>Proficiency in working with data and data management software, including the ability to gather, analyze, and interpret data to make informed decisions.</li> <li>Excellent organizational skills are needed to manage multiple aspects of workforce management simultaneously, including scheduling, forecasting, and real-time monitoring</li> <li>Obtaining relevant certifications in workforce management or related fields is a plus.</li> </ul> <h2></h2> <p>WHY YOU SHOULD APPLY NOW</p> <p>At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.</p> <p>You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!</p> <p>Trade Republic embraces diversity and strives for equal opportunity for everyone. We are committed to building a team that represents a variety of backgrounds, characteristics, perspectives and skills. We encourage applicants of diverse gender, age, sexuality, religion, ethnicity, disability status and parental status to apply to our roles, or those from other intersecting minority groups not listed. The more diverse and inclusive we are as a team, the greater our work will be. </p></div>

WFM Manager (m/f/d)

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