business-intelligence

Avaloq

<div><section><div><p></p><h2>Company Description</h2></div><div><p><strong>Writing the future. Together. </strong><br>
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Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. <br>
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By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at <a href="http://www.avaloq.com">www.avaloq.com</a>  </p></div></section><section><div><p></p><h2>Job Description</h2></div><div><p><strong>Your team</strong></p><p>You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients.</p><p>As a Technical Business Analyst in L2-Application Support your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in productive environment and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.<br>
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<strong>Your mission </strong></p><ul><li>Become a technical expert of involved applications to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams</li><li>Follow incident management process end-to-end in a timely manner including triage of incident</li><li>High level analysis and consolidation of new client requirements</li><li>Support the development team implementing features with business know how</li><li>Manage end user’s expectation and other relevant stakeholders</li><li>On-boarding of new bank services in service delivery</li></ul></div></section><section><div><p></p><h2>Qualifications</h2></div><div><p><strong>What you need </strong></p><ul><li>Fluency in English, very good written and spoken German (min. B2 Levell)</li><li>Strong in communication, able to relate to relevant internal and external stakeholders along with end users</li><li>Technical degree in IT or business related area</li><li>ITIL Incident, Problem and Change process knowledge</li><li>Excellent analytical, problem-solving skills</li><li>Experience in the banking suite</li></ul><p><br>
<strong>You will get extra points for the following</strong> </p><ul><li>Knowledge of Avaloq Core &amp; Front Platform with certification</li><li>SQL and basic knowledge of Oracle DB</li></ul></div></section><section><div><p></p><h2>Additional Information</h2></div><div><p><strong>Now let's talk about perks and compensation</strong></p><p>We have a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward – the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out “Success Share Units” depending on its performance in a given year.</p><p>At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.</p><p><br>
<strong>Don’t be shy – apply!</strong><br>
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Please only apply online, preferably with pdf documents.</p><p>Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.</p></div></section></div>

Technical Business Analyst (Level 2) f/m/d

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